- Preparing daily workloads for team members& coordinating the allocation of work.
- Handling escalated calls, complaints, questions, and queries as required.
- Monitoring & reporting on standards & performance targets.
- Arranging & chairing weekly team meetings, focusing on targets & achievements.
- Praising team members, creating positive working environment and providing prompt, accurate information on individual performance.
- Managing daily floor operations, making daily reports and monitoring compliance and process consistency.
Incentives : Yes
Qualification : HSC or graduate